Contact PhaseSnap support
Send one focused message with the device, app version and steps that led to the problem.
What to include
Include the iPhone model, iOS version, PhaseSnap version and build number. Tell us the action you did, the result you expected and the result you got.
- Capture or import: tell us if the image came from the in-app camera or the Apple photo picker. Also tell us if GPS was attached.
- Location: include the visible source label and accuracy state, but do not send coordinates unless they are necessary.
- Before / After: name the selected layout and timeline step. Tell us if the share image was created.
- Calendar: include the task type, status and if the task is attached to a project.
- PDF or ZIP: include the export format, selected photo count and the app or device receiving the file.
- Lifetime Pro: include the visible purchase state. Do not send an Apple ID password, verification code or payment-card details.
Short answers
Does PhaseSnap upload project content?
No. Projects, photos, notes, coordinates, hashes and exports stay in the app sandbox until you select Export or Share. PhaseSnap has no account or automatic cloud sync.
Is location necessary?
No. Capture and import work without location. By default, imported photos do not use current GPS. PhaseSnap attaches the iPhone's current GPS during import only if you select it, and labels it as import-time location.
Can deleted work be restored?
Yes. Projects and photos moved to Recently Deleted stay recoverable on the iPhone for a maximum of 30 days, if you do not permanently delete them before then.
Is Lifetime Pro a subscription?
No. Lifetime Pro is a one-time, non-consumable App Store purchase. Open Settings → Your plan to buy it or restore a previous purchase.