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PaperHear / Support

Need help with
PaperHear?

Get help with imports, voice audio, background playback, resume and Plus.

Contact PaperHear support

Describe one issue per email, with your iPhone model, app version, document source and the steps that caused it.

Email support ↗
Remove private document details first. Crop or blur names, pages, account details and other private content before attaching screenshots or sample documents.

What to include

Include your iPhone model, iOS version, PaperHear version and build number, the import source, the selected voice and what you expected to happen.

  • Import: say whether the source was a PDF, TXT/Markdown file, HTTPS article, pasted text or camera scan.
  • Cleanup: describe any repeated headers, footers, page numbers or citations that remained.
  • Playback: include the voice, speed, background-playback state and whether another app or a Lock Screen control interrupted it.
  • Resume: say the document, section and sentence where playback stopped or restarted.
  • Plus: include the Plus status you see. Never send an Apple Account password, verification code or payment-card details.

Quick answers

What can PaperHear import?

PaperHear supports PDFs, TXT and Markdown files, supported HTTPS articles, pasted text and camera scans processed with on-device OCR.

Does PaperHear require an account?

No. Your Library, reading position, notes and downloaded voices are stored on your iPhone. PaperHear does not currently offer accounts or automatic cross-device sync.

How do the voices work?

PaperHear offers 13 voices that run on your iPhone, in Vietnamese, English and Mandarin Chinese (with an optional pinyin line under each Chinese sentence). A voice pack is downloaded only when you ask to download it or press Play for a voice that is not installed; PaperHear does not silently fall back to an Apple voice.

How do I save a document as an audio file?

Open the document, tap the reader's menu and choose Save audio file. PaperHear reads the whole document with the selected voice into one M4A file, then iOS lets you choose where to save it. It all happens on your iPhone; nothing is uploaded.

Can I back up and restore my Library?

Yes. In Settings > Data controls you can save a copy of your Library or restore from one. Restoring only adds the documents that are missing.

What is PaperHear Plus?

Free includes three imports each month. Buy Plus once on the App Store for unlimited imports. Voice packs remain free.

Where does PaperHear resume?

PaperHear stores the current document, section and sentence so a long document continues where you stopped.